If you are having problems logging into the Member Hub, or are receiving an Access Denied message, there a few possible reasons: 1. Make sure that you are not logged into the GMT site or a partner site press or campaign room in a different web browser or tab. Once you log into a press or campaign room, there is a link to directly access the GMT member hub at the top of the site. 2. Incorrect username or email address: Our new platform lets you enter in a compatible username or email address. Your username is your first and last name that were entered for you when you became a user. Your email address is the one that we have registered for you on your GMT and Vocus account. Write nina@greenmediatoolshed.org to verify this info. 3. Incorrect password: The password that you used on the legacy GMT site will continue to be the password for the new GMT site. Due to security reasons and because you can change your password once you've logged in to GMT, we do not have access to our members' passwords. The password is sensitive to your registered email or username. If you need to request a new password… 1. Go to www.greenmediatoolshed.org. 2. Go to the "Member Login" box on the upper right hand corner of the page. 2. Click on the "Request New Password?" link (just below the member login area in the top right hand corner of your screen). 3. Follow the prompts. You must enter the email or user name that we have registered for your account. 4. Your password will arrive shortly at the specified email address. To go directly to the "Forgot My Password" page: http://member.greenmediatoolshed.org/user/login Call Nina for more help: (202) 659-7710 x. 10 4. You are not a registered user, and therefore do not have an individual login: GMT requires that each user at a member organization has his or her own login information. This setup helps us give you better support and track data on the site. If you are at a member organization, but do not have an individual login, write nina@greenmediatoolshed.org with your full name, preferred email, office location, time zone, and fax and phone. There is no charge for adding extra users to your member organization’s account. Been through these steps and still having problems? Let Nina know: nina@greenmediatoolshed.org (202) 659-7710 x. 10